COVID-19: Business Continuity Update
We are writing to provide an update on Scissor Lab’s operations in light of the ongoing COVID-19 situation.
Japan Office Operations
Our Japan office is currently operating with a reduced on-site team, with a number of staff working remotely where possible. Core functions — including order processing, customer support, and distributor liaison — are continuing. Response times may be slightly longer than usual during this period and we appreciate your patience.
Order Fulfilment and Shipping
Order fulfilment is continuing from our Japan warehouse. However, international shipping services are currently subject to delays beyond our control, and transit times are longer than normal across most routes. We will communicate any known delays to affected distributors directly.
Distributor Network
Our regional distributors in Australia, New Zealand, and North America are continuing to operate within the guidelines applicable to their respective markets. They remain available to serve their customers in the usual way. Please contact your local distributor for market-specific information.
Our Commitment
Scissor Lab will continue to support its distribution partners through this period. We are monitoring the situation closely and will communicate any significant changes to our operations as they arise.
The health and safety of our staff, partners, and their teams remains our primary concern throughout this time.
For urgent enquiries, please contact us at /contact.